Houses of Parliament, London
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Our terms

1.1 In these Conditions:
  "ADDITIONAL SERVICES" means such other facilities provided by the Company to the Client or its personnel when carrying out the Services including without limitation non-alcoholic beverages, newspapers and telecommunications facilities.
  " CONFIRMATION FORM" means the confirmation form/booking form in respect of the Services issued by the Company to the Client on the Company's confirmation/booking form.
  " CLIENT" means the Company or person named on the Booking Form for whom the Company has agreed to provide the Services in accordance with these Conditions. "COMPANY" means VIP Bentleys Ltd.
  " COMPANY'S CHARGES" means the charges shown in the confirmation form or invoice relating to the Services together with any additional charges related to any Additional Services provided by the Company to the Client as varied by the Company from time to time. "CONTRACT" means the contract for the provision of the Services.
  " SERVICES" means the service to be provided by the Company for the Client and referred to in the Confirmation/Booking Form.
  " VEHICLES" means the motor vehicles operated by the Company in carrying out the Services.
  "TERMS AND CONDITIONS and PRIVACY STATEMENT" can be found on our web site or are available on request.
1.2 The headings in these Conditions are for convenience only and shall not affect their interpretation.
2.1 The Company shall provide the Services to the Client subject to these Conditions. Any changes or additions to the Services or these Conditions must be agreed in writing by the Company and the Client
  Further details about the Services, and advice or recommendations about their provision or utilization that are not given in the Confirmation Form, are available on written request.
  The Company may correct any typographical or other errors or omissions in any brochure, promotional literature, quotation or other document relating to the provision of the Services.
  The Company may at any time without prior notification make any changes to the Services which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the Services. However the client will be notified as soon as practical.
  The Company will not be held responsible or give any guarantee of providing the Services in a timely manner if the delay or failure was due to any cause beyond the Company's control.
2.6 The Company reserves the right at its absolute discretion without giving any reason, to decline to provide the Services, notwithstanding that a Contract has been entered into with the Client.
2.7 It is a condition of the Company providing the Services to the Client that all passengers must wear the seat belts provided in the Vehicles at all times. For the avoidance of doubt, the Company shall not be responsible for any injury or damage attributable to a passenger's failure to wear a seat belt and the Client shall fully indemnify, and keep fully indemnified, the Company in respect of any losses, demands, expenses, actions, claims or costs arising as a result of a passenger failing to wear a seat belt.
2.8 The Company exercises a strictly non smoking policy in it vehicles.
2.9 The Company will make every effort to supply the exact vehicle ordered by the Client but reserve the right to substitute the vehicle in the case of breakdown, accident or third party action. The Client will be notified at the first possible opportunity if the vehicle ordered is not available for any reason. The Client will be given the option to cancel the Contract and will be given a full refund if the substitute vehicle is not suitable
2.10 The Company reserve the right (and delegates this right to its chauffeurs) to refuse to carry in it vehicles any person who is thought to be severely under the influence of alcohol or drugs and/or is considered to pose a threat to the chauffeur, the vehicles or other passengers. The Company will not tolerate any physical or verbal abuse directed at its staff.
3.1 Subject to any special terms agreed, the Client shall pay the Company's Charges and any additional sums which are agreed between the Company and the Client and specified in the Confirmation Form for the provision of the Services or which, in the Company's sole discretion, are required as a result of the Client's instructions or lack of instructions.
3.2 The Company shall be entitled to vary the Company's Charges from time to time. But will hold firm all prices agreed in the issue of a Confirmation Form providing that a deposit or payment in full has been made to the Company. Any increase in Government VAT or introduction of any Government surcharges will be specifically excluded from this agreement.
3.3 All charges quoted to the Client for the provision of the Services will specify whether they include or exclude any Value Added Tax, for which the Client shall be liable at the applicable rate from time to time.
3.4 All charges will be due in full prior to the commencement of the provision of the Services unless otherwise agreed.
3.5 In the case of account holders The Company's Charges and any additional sums payable shall be paid by the Client (together with any applicable Value Added Tax, and without any set-off or other deduction) within 7 days of the date of the Company's invoice unless agreed otherwise.
3.6 In the case of account holders if payment is not made on the due date, the Company shall be entitled, without limiting any other rights it may have, to charge interest on the total outstanding amount (both before and after any judgement) at the rate of 5% above the base rate, from time to time, of HSBC plc. or an additional charge of £20.00 whichever should be the greater, from the due date until the outstanding amount is paid in full. The additional charge is subject to our normal Terms and Conditions.
3.7 In the event of cancellation by the Client the 10% deposit is non refundable .Cancellation between 30- 7 days the total cost is refundable less 25%. Any cancellation within 7 days of the provision of Service will incur full costs.
4.1 The Company agrees to maintain adequate insurance in respect of its Vehicles and Public Liability in relation to the provision of the Services with a reputable insurance company against all insurable liability of such an amount as shall be determined by the Company. The Company shall upon written request of the Client provide to the Client copies of the Certificates of Insurance.
4.2 The Company and its staff will always take every care of the Clients personal property but it is carried entirely at their own risk and no responsibility can be accepted by VIP Bentleys Ltd, its staff or agents for loss or damage thereto.
5.1 The Company warrants to the Client that the Services will be provided using reasonable care and skill.
5.2 Except in respect of death or personal injury caused by the Company's negligence, the Company shall not be liable to the Client by reason of any representation (unless fraudulent), or any other implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Company, its servants or agents or otherwise) including without limitation loss of anticipated profits, goodwill, reputation, business receipts or contracts or losses or expenses resulting from third party claims which arise out of or in connection with the provision of the Services or their use by the Client, and the entire liability of the Company under or in connection with the Contract whether for negligence, breach of contract, misrepresentation or otherwise shall not in any circumstances exceed the amount of the Company's Charges for the provision of the Services.
5.3 The Company shall not be liable to the Client or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Company's obligations in relation to the Services.
5.4 The Company shall not be liable to the Client under the provisions of this clause unless a written claim is received by the Company within 5 days from the date that the Company provided the Services to the Client.
5.5 The Client shall be responsible for and shall fully indemnify the Company in respect of any loss or damage caused to the Vehicle or any additional costs or expenses incurred by the Company due to any act, omission or default of the Client when using the Services.
5.6 For the avoidance of doubt, where the Client enters into a Contract with the Company in respect of the Services and consents to its employees, agents, sub-contractors, customers or suppliers actually utilizing the Services, the Client shall remain solely liable to the Company in respect of any loss or damage suffered by the Company caused by any act, omission or default notwithstanding any other remedy the Company may have against any other third party.
5.7 The Client warrants and undertakes to the Company that it shall procure each of the passengers in the Company's Vehicles to comply with all applicable traffic and road safety laws and regulations, including, without limitation, the duty of all passengers to wear a seat belt at all times when inside one of the Company's Vehicles in accordance with the Motor Vehicle (Wearing of Seat Belts) Regulations 1993 or such similar legislation as enacted from time to time.
6.1 Either party may (without limiting any other remedy) at any time terminate the Contract by giving written notice to the other if the other commits any breach of these Conditions and (if capable of remedy) fails to remedy the breach within 30 days after being required by written notice to do so, or if the other goes into liquidation, or (in the case of an individual or firm) becomes bankrupt, makes a voluntary arrangement with his creditors or has a receiver or administrator appointed.
7.1 These Conditions constitute the entire agreement between the parties, supersede any previous agreement or understanding and may not be varied except in writing between the parties. All other terms and conditions express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
7.2 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to the other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.
7.3 No failure or delay by either party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by either party of any breach of the Contract by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.
7.4 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Conditions and the remainder of the provisions in question shall not be affected.
7.5 English law shall apply to the Contract, and the parties agree to submit to the non-exclusive jurisdiction of the English courts.
7.6 The payment of a deposit or the setting up of an account by the Client will constitute acceptance of these Terms and Conditions.

VIP Bentleys Ltd Privacy Policy


VIP Bentleys Ltd. is committed to protecting your privacy. The personal information which we hold will be held securely in accordance with our security policy and the law.

We will not transfer any information outside the European Economic Area, we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

VIP Bentleys Ltd only collects information about you to process your quote or booking requests.

The type of information we will collect about you includes: your name, address, phone number, e-mail address.
We will not e-mail you in the future unless you have given us your consent and you can be sure that under NO Circumstances will we divulge your information to any third party.

We will give you the chance to refuse any marketing e-mail from us in the future.

The information we hold will be accurate and up to date. You can check the information that we hold about you bye-mailing us. If you find any inaccuracies we will delete or amend them promptly. If you have any questions or comments regarding privacy, please contact us.